Where to find it: Menu (left) - Reward Shop
Your company can decide to activate the "Reward Shop" if they wish. If activated, for all the activities you previously earned points for (for example job views, referrals, feedback, top ratings, and hires), you will also now receive Firstbird coins for in the same amount. You can then redeem rewards in your reward shop using these coins.
In your menu on the left you will find the item "Reward Shop" where you can see the rewards offered by your company. The amount in your account balance (in Firstbird coins), as well as your current level, can be found next to your profile picture. Each of the rewards will only be available if you have collected enough coins. Some rewards will also only be available if you have reached a certain level.
Once you have decided on a reward, you can redeem your reward by clicking on the "blue button" under the reward image. You will be asked to confirm your selection.
Your coin balance will be reduced by the number of coins needed to purchase this reward. However, your points and your level will remain unchanged.
To have an overview of your purchased rewards, go to "My Rewards" and then to "Reward Shop".
Where to find it: Menu (left) - My Rewards - Reward Shop
In the case that you have wrongfully redeemed a reward (for example in violation of your company's reward policy), it can be revoked by an admin.
You will be informed via email about the revocation. Ideally, the responsible admin will also add a message as to why your reward has been revoked.
In the case there is no reason added to the revocation email, please get in touch with the responsible admin.
All revoked rewards are filed under "My Rewards" - "Reward Shop".
Where can I find an overview of all redeemed rewards?
All redeemed rewards are stored under "My Rewards" - "Reward Shop" and include details such as purchase date, contact email, and the amount of Firstbird coins used to redeem this reward.
How do Firstbird coins work?
As a Talent Scout, you can collect Firstbird coins for all the activities you earn points for. The number of points and coins acquired for each activity is the same.
While Firstbird coins can be exchanged in the reward shop, the number of points or your level cannot be decreased.
Example: As a Talent Scout you have 500 points and 500 Firstbird coins. Then you redeem a reward for 100 coins. You leave the reward shop with 400 coins and 500 points. The number of coins decreases, but your points remain the same.
A reward I would like to redeem is "out of stock". Who should I contact?
Please contact a Firstbird admin or a member of your company's Human Resources department.
I can‘t redeem a reward even though I have enough coins in my account. Why?
Some rewards can only be redeemed if you reached a certain level. These rewards will be visible to you in the reward shop, but are not selectable until you reach the level required (a lock and what level you need will be displayed).
I redeemed an item in the reward shop and did not receive it yet. What can I do?
If you have questions about a reward (such as delivery, allergies, etc.), you can get in touch with the contact person mentioned in your company's reward policy. You can find your company's reward policy directly in the "Reward Shop" or in the drop down menu by clicking on your name in the top right.