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Multi-Factor-Authentication User Level (MFA)

Where to find:  My Settings - Authentication

In order to better protect your Firstbird account, we offer “Multifactor Authentication (MFA)” as an additional security feature in addition to your chosen password. You can easily activate “Multifactor Authentication” for your Firstbird account in your “My Settings” at “Authentication”.

To activate “MFA” you will need what is referred to as an “Authenticator App”. This App generates number codes which you have to enter in addition to your chosen password. You can download an “Authenticator App” in your App-Store.

Next, open your “Authenticator App” and scan the “QR” code using your smartphone. The app generates a numeric code you can enter in the space provided in your Firstbird account.

As soon as you click "Submit" you’ll receive a message indicating that "MFA" has been activated successfully.


Which “Authenticator App” may I use/am I allowed to use?

An example would be “Google Authenticator”. However, you can use any other “Authenticator App” that generates “soft tokens”. To be sure, please get in touch with your internal IT-department.

What can I do if my smartphone gets lost/stolen with “MFA” being activated?

If you are no longer in possession of your smartphone and no longer have access to the “Authenticator App”, please contact a person in your company who is responsible for Firstbird. Your company's Firstbird Administrator will be able to reset your “MFA” settings.

Where is "Multi-Factor Authentication (MFA)" used, in addition to the login, as soon as I have activated it?

If you would like to change your password and you have enabled "MFA", the password change will also ask you to enter a number code (generated by your “Authenticator App”).


Multi-Factor-Authentication for specific user-groups (MFA)

To give our customers even more protection against unauthorized access, we offer the option of enabling "Multi-Factor Authentication (MFA)" in your Firstbird company account. "MFA" allows you to use another security feature in addition to the password when logging in.

 To enable "Multi-Factor Authentication (MFA)", log in to your Firstbird corporate account and go to Account Settings - Authentication. There you will find the option to enable "MFA".

 You can now specify for which user role "MFA" should be activated. As soon as you select one of the boxes and click "Save", each user of the selected role will then be asked to set up "MFA" for their Firstbird account.

 In order to use "MFA", the users need an "Authenticator App" on their smartphones. This app generates the required "key / number code" as an additional security feature to the selected password. Example of an Authenticator app would be "Google Authenticator" which is available in the App Store. Please contact your IT department to determine which "Authenticator App" should be used or approved for your company.


Disable Multi-Factor Authentication (MFA) for individual users

As administrator of your Firstbird company account, you have the option under "Account Settings" - "User Management" to deactivate the "MFA" function for individual users. To make this setting, please click on the "3 points" on the far right of the corresponding user. If the user has "MFA" enabled, you can disable it for this user.



Why is there a function for disabling "MFA" for individual users?

 In connection with "MFA" a user needs a number-code for the Firstbird account login, which is generated by an authenticator app on the smartphone. If the Talent Scout is no longer in the possession of his smartphone (through theft or loss), you can disable (as an administrator) "MFA" for this specific user. Then the user will be able to log in with his chosen password in his Firstbird account and can again activate the "MFA" function (if a new smartphone is available). This process is necessary because the original Authenticator app (on the stolen smartphone) has stored a secret key. Once you have a new smartphone and the Authenticator app installed, a new key for Firstbird will be generated. (Scanning the QR code)