You require a password for each account you create with Firstbird. To keep your account safe, we recommend you to use a strong password and include alphabetical and numeric characters.
If you forget your password, you can easily reset it at any time.
To reset your password, enter your Firstbird company URL at www.1brd.com/login. Obove the Log-in-Button you will find the function “Forgot your password?”. Click on this function and enter your email address. To finalize the process, click the button “Send reset link”.
You will receive an email with further instructions. In this email, click the button “Reset your password” and a new window will pop up where you can enter your new password.
You should receive the password reset email within the next few minutes. If not, please be so kind and take a look in your SPAM inbox.
If an email has already been sent to SPAM, please click on it and mark it as “No SPAM”. It is important for your email program to learn that emails sent from Firstbird are not SPAM.
In the event that the reset email is neither in your inbox nor in SPAM, please get in touch with our support via firstname.lastname@example.org.
If you enter your password incorrectly five times in a row, your account will be temporarily blocked for security reasons. You can reset your password by clicking on "Forgot your password" in order to get access to your account again.