For faster troubleshooting, we kindly ask you to send following information via email to email@example.com:
- A description of the problem
- The browser version you use
- Your company name and your URL (starts with https:)
- User information (email)
- A screenshot
Detailed error codes are placed in what is called the Developer Console. This Console will help us to figure out the core of a bug. It would be great if this Developer Console was visible on the screenshot as well.
You can easily open this Console in your browser (Chrome, Firefox and IE) as follows:
- Hit "F12" when the error in Firstbird appears
- The Console will open up at the bottom or at the side of your browser
- Click on "Console" in the Developer Console
Please send the screenshot of the whole browser (including the address bar) and a description of the problem to firstname.lastname@example.org.
We support you in English and German.