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Troubleshooting

Bug Report

For faster troubleshooting, we kindly ask you to send following information via email to support@firstbird.com:

  • A description of the problem
  • The browser version you use
  • Your company name and your URL (starts with https:)
  • User information (email)
  • A screenshot

 

Developer Console

Detailed error codes are placed in what is called the Developer Console. This Console will help us to figure out the core of a bug. It would be great if this Developer Console was visible on the screenshot as well.

You can easily open this Console in your browser (Chrome, Firefox and IE) as follows:

  • Hit "F12" when the error in Firstbird appears
  • The Console will open up at the bottom or at the side of your browser
  • Click on "Console" in the Developer Console

Please send the screenshot of the whole browser (including the address bar) and a description of the problem to support@firstbird.com.

201701_Screenshot_Dev_Cons_IE__ENG_.jpg

201701_Screenshot_Dev_Cons_Chrome__ENG_.jpg

201701_Screenshot_Dev_Cons_Firefox__ENG_.jpg

 

Support Language

We support you in English and German.