Contact Menu

User Management

Active Users

Where to find: Click on your Name (top right) - Account Preferences - User Management - Active Users

All of your active users are listed here. To receive a more comprehensive view, you can filter your active users for locations and departments as well as searching for names and email addresses. If one of your users is no longer active, you can deactivate them by clicking the button “Deactivate”. The role of each user can be changed easily as well.

Admin: has access to all “Account Settings” and also has the functions of a Recruiter and Talent Scout.

Recruiter: is able to create jobs and edit referrals.

Talent Scout: can only see jobs and refer candidates.



Pending Invitations

Where to find: Click on your Name (top right) - Account Preferences - User Management - Pending Invitations

If you would like to send a reminder to invited users, simply click on the button “Resend” to invite them again. Use the function "Revoke" to cancel an invitation you have sent.



Registration Page

Where to find: Click on your Name (top right) - Account Preferences - User Management - Registration Page

Use our registration link to invite an unlimited number of Talent Scouts to your Firstbird account quickly and easily. With just one click, your link is ready to share over the intranet or company messenger, for example.


Activate Registration Page

Go to your "Account Preferences""User Management" and then to Link to activate your registration link. If you’re happy about allowing all email domains (e.g.: etc.) to access your Firstbird company account, please proceed by clicking the button "Activate", and your link is ready for sharing (click the button "Copy").

As long as the star (*) in the field "Allowed Domains" appears, there is no restriction on using different email domains for registration.


If you would like to limit the registration to your company account only to your employees, you can enter at “Allowed domains” only your company domain. We at Firstbird would enter only our email domain

Of course it’s possible to enter multiple domains separated by commas, such as, etc.

When you’re satisfied with your changes, please click the button “Save changes” or "Activate" to update the settings of your registraiton link.201708_Registration_Page_CA_1__ENG_.jpg


Deactivate Registration Page

To stop the registration flow via the registration link, simply click next to the registration link the function “Deactivate”. Instead of the registration page, the user will see the following:


As soon as you’re ready to invite new Talent Scouts, click the button “Activate” and new Talent Scouts are able to register at your company account and will see the following:


The registration link stays always the same and does not need to be changed.


Creating a QR Code for Registration

Please complete the steps below to create a QR code for your users:

  1. There are plenty of websites offering creation of QR codes for free. We will use the provider as an example for this Help Center article.
  2. Make sure "URL" is selected.

  3. Click "ENTER CONTENT" and enter your registration page link. Please use the "Copy link" function in your "Account Preferences" to copy the registration page and avoid mistakes ("User Management" - "Registration Page").
    You can also create QR codes for the login page ( and/or for the intermediate page ( - for mobile only).

  4. To create the QR code, click the button "Create QR Code".

  5. Next, download the QR code as PNG or PDF.




Invite new Users via Firstbird

Where to find: Click on Company Name - Account Preferences - User Management - Invite new users

To invite new users, click the button "Invite New Users" and a window will pop up. Next, choose the role of the users you would like to invite and their language. You can send your future Talent Scouts a personal message by clicking the function "Add a personal message" and entering in a nice welcome message.

If you would like to invite more recruiters or Talent Scouts simultaneously, simply copy and paste their email addresses from an Excel file and paste them at the field “Enter email*” (don't forget a comma, semicolon, space, tab or line break between each email address) and click on the button "Invite".



Configuration of sign-on with SAML SSO

SAML-based single sign-on (SSO) allows users access to Firstbird through an identity provider (IdP) of your choice.



Firstbird supports identity provider (IdP) initiated flow, service provider (SP) initiated flow and just-in-time provisioning.

For SP login, please go to

Your IdP should ensure that a user is authenticated and authorized before sending a request. If a user is not authorized, the request shouldn't be sent.


Step 1: Setup your Identity Provider (IdP)

First, create a connection for Firstbird at your IdP. Below you will find several provider created "how to" articles for activating SAML for your Firstbird account:

Manual Identity Provider (IdP) Configuration

For an easy setup, you will find all important information for the configuration of your IdP directly in your Firstbird company account in "Account Preferences" - "Authentication" - Single Sign-on" (only visible when SSO was activated by Firstbird).

All important information at a glance:

  • Entity-ID

  • Post-Backup-URL for SSO-Login (SSO)

  • Address of Metadata.xml
    (If automatic configuration is possible)




Settings for the configuration of your Identity Provider

  • NameID (mandatory field)


    <saml:NameID Format="urn:oasis:names:tc:SAML:2.0:nameid-format:persistent">

Your unique identifier






  • Email attribute (mandatory field)

<saml:Attribute Name="email" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">


     xmlns:xsi="" xsi:type="xs:string">




  • First name attribute (optional)

<saml:Attribute Name="first_name" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">


        xmlns:xsi="" xsi:type="xs:string">Max




  • Last name attribute (optional)

<saml:Attribute Name="last_name" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">

<saml:AttributeValue xmlns:xsi="" xsi:type="xs:string">Mustermann</saml:AttributeValue>



  • Session duration attribute (optional)

The attribute only impacts the sign-on duration. This element contains an AttributeValue element indicating how long the user can access Firstbird via mobile app before the user must sign on again. This value is an integer indicating the number of seconds for the session. The value must be at least 1,200 seconds (20 minutes). If the attribute SessionNotOnOrAfter of the AuthnStatement is also set, the lower value of the two attributes will be used. When none of these two attributes is available, the sign-on information will apply for a period of 30 days.


<saml:Attribute Name="">


        xmlns:xsi="" xsi:type="xs:string">86400




Step 2: Set-up your Firstbird account (SP configuration)

Finalize the configuration in Firstbird with the following three important items from your IdP:

  1. Entity-ID 
    This is the unique identification for the connection to Firstbird and will be provided by your IdP.
  2. SSO Service URL
    This is the address of your IdP. Firstbird will send all authentication requests to this URL.
  3. Signing Certificate
    Firstbird requires that SAML assertions are signed and that a valid X.509 .pem certificate is stored at Firstbird to verify your identity.


All settings described above can be found in the Metadata XML of your IdP.

Firstbird offers three options to make the configuration as easy as possible:

1. Configuration via IdP Metadata.XML upload
2. Configuration via IdP Metadata URL
3. Manual configuration


1. Configuration via IdP Metadata.XML upload

You can upload the Metadata XML of your IdP. If the XML was uploaded successfully, the settings are preconfigured accordingly. Changes can be done at any time.



2. Configuration via IdP Metadata URL

You can enter the Metadata XML address of your IdP. Once we have checked the XML, the settings are preconfigured accordingly. Changes can be done at any time.



3. Manual configuration

If none of the above options are suitable for you, the configuration can be done manually as well.



Click the button "Save Configuration" to save your settings.


Step 3: Activate SSO

As soon as you saved the SSO settings, you're able to activate SSO for your Firstbird company account.



After activating SSO for your company account, a new button "Login via SSO" will appear on the login page. From now on, your users will be able to login only via SSO.




SSO for exisiting User

You can activate SSO for your company account even if some users have already registered through your Firstbird company account. This will be done through an automatic link. The email address of the existing Firstbird user will be sent from your IdP via assertion attribute to Firstbird and must be an existing user email address in Firstbird.

If the email address is not identical, a new user account will be created.



Your IdP Certificate Has Been Updated

In the case that your IdP's certificate has been updated, please change the certificate in your Firstbird company account as well. Otherwise, your users will not able to log in via SSO anymore.

As a precautionary measure, we recommend creating a backup administrator user with an email address that is not part of SSO, such as

If your IdP certificate has changed, you'll be able to login with this backup administrator login, together with your IT department, to update the certificate under your "Account Preferences". 

To update the certificate, go to "Account Preferences", under the "Single Sign-On" heading and click the button "Expand" to show "Single Sign-On Configuration".

Depending on your current settings, please

  1. Upload a new "Metadata file",
  2. Add a new "Metadata URL" or
  3. Simply update the "Signing certificate" to "Manual settings".

Click on the button "Save configuration" to save your changes.

Please update the certificate together with your IT department to make sure all changes are correct.




Invitation Emails are sent to SPAM

Read more to learn which actions you can set to avoid emails from Firstbird being sent to SPAM.

If it takes time to implement our suggested actions and you would like to start inviting users to your Firstbird company account, you can use our invitation link.

You can easily copy this invitation link into an email and send it via your company email provider to the new Firstbird users.

This will help you to gain time to set the actions, and your invitations will not be sent to SPAM.

In the event of emails continuing to be sent to SPAM, please be so kind as to get in touch with our support via


Delete Users

Where to find: Click on your Name (top right) - Account Preferences - User Management - three dots next to Role - Actions 

As soon as a user (Administrator, Recruiter or Talent Scout) does not wish to be part of Firstbird anymore or has left the company, he/she can be deleted from Firstbird by an Administrator.

All activities performed by this user will be anonymized after successful deletion. Depending on his/her role in Firstbird, the name of such user will be replaced either by "a Talent Scout" or "a Recruiter".

Login your Firstbird Account and go to "Account Preferences" and next to "User Management". Under "Active Users" choose the one you would like to delete and click the function "Deactivate" to make the function "Delete" visible. As soon as you have clicked the function "Delete", a new window will pop up and you can confirm your decision by clicking the button "Delete".

Recruiters and Administrators can only be deleted if they are not a contact person in active jobs. If they are, an information window will pop up when you try to delete them. Replace the Recruiter you would like to delete in all active jobs (as well in jobs saved under "Hidden") or archive the jobs if they are not needed anymore.


Please note

You can only delete a Recruiter or an Administrator when they are not a contact person of an active job (published and hidden).



Please go ahead as follows before you will be able to delete a Recruiter or Administrator:

  • change the contact person of an active job,
  • archive all active jobs in which the user you would like to delete is the contact person.



Multi-Factor-Authentication (MFA)

As the Administrator of your Firstbird company account, you are able to disable “MFA” in your "Account settings" - "User management" for single user. To do so, please click the “3 points” on the far right of the specific user. If the user enabled "MFA" you are able to disable it.


Why is there a feature for disabling "MFA" for a single user?

In connection with "MFA", a user needs a number code for the Firstbird account login, which is generated by an authenticator app on the smartphone. In the event of the Talent Scout being no longer in possession of his smartphone (on account of theft or loss), you can easily disable "MFA" for this user to recover access to his Firstbird account with his chosen password only.


Change User Role

Where to find: Click on your Name (top right) - Account Preferences - User Management - Active Users

To change a user’s role, go to your “Account Preferences” and next to “User Management”.

At “Active User” you will find a column designated as “Role”, where you can filter for Talent Scouts, Recruiters or Admins in your Firstbird account. Furthermore, you can change the role of each user here. Accordingly, click on the little arrow next to the user’s role and a drop down menu will appear where you choose the new role.

If you would like to change the role of a Recruiter, please make sure, that this Recruiter is not a “Contact Person” of an active or hidden job. You will receive a notification if you try to change the role of a Recruiter who is a “Contact Person” in an active or hidden job.

There are two possible solutions:

  1. You change the “Contact Person” in all active or hidden jobs or

  2. you archive all jobs where the Recruiter is the “Contact Person”.

Our filter “Contact Person” will help you to find the jobs of the Recruiter you’re looking for.